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Error Codes for the DR-G2090, G2110, and G2140 scanners
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Error [P***] Paper jammed in scanner Error [ C ***] Scanner cover is open Error [J***] Paper feed error detected Error [J***] A document was skewed Error [D***] A double paper-feed has occured Error [J*** ] Staple was detected Error [J***] Dust was detected Error [U***] The count does not match Error [E***] Scanner hardware problem
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Clearing Paper Jams, Skewed Documents, Stapled Documents, and Feed Errors - DR-M1060 / DR-M1060 II
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Raise the OPEN lever, and open the upper unit. The " C " error code appears in the operating panel when the upper unit is open. Remove the jammed document.
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IJ Scan Utility Lite Error Messages - LiDE 300 / LiDE 400
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If an error message for IJ Scan Utility Lite appears, check the error code and follow the corresponding solution. Error Code
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Error "Cannot load driver" when using the DR-C225W
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If you are connected via USB and receive this message, make sure the Wireless button on the back of the scanner is set to "OFF". By default, it is set to "ON" and you will receive this error message if trying to use the scanner via USB.
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How to use CaptureOnTouch Lite on macOS 11 (Big Sur)
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NOTE: In case you click [Don't allow] an error message will pop up and the Launcher will not run. To enable the CaptureOnTouch Lite Launcher to run, please check [Removable Volumes] of CaptureOnTouch Lite Launcher on [Files and Folders] in the following path: [System Preferences] > [Security & Privacy]. Set access permission to CaptureOnTouch Lite.
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How to scan using CaptureOnTouch Lite and Windows
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If you double-click the [manual] icon, the User Manual appears If you close the screen that the [ONTOUCH L] icon is displayed, power the scanner off and then back on again. An error message may appear when you power off the scanner, but ignore the message.
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Scanning with CaptureOnTouch Lite - Mac
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Scanning with CaptureOnTouch Lite - Mac If you configure scanning conditions that consume a large amount of the computer's memory, scanning may stop because of insufficient memory. If an error message appears due to insufficient memory while scanning is in progress, stop scanning, change the scanning conditions, and then try scanning again.
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Scanning with CaptureOnTouch Lite - Windows
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Scanning Procedure If you configure scanning conditions that consume a large amount of the computer's memory, scanning may stop because of insufficient memory. If an error message appears due to insufficient memory while scanning is in progress, stop scanning, change the scanning conditions, and then try scanning again.
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Common Problems and Solutions (DR-C130)
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Common Problems and Solutions If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Please change prevent bleed through and remove] if they are set to on.
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Error "Scanner not found" when using CaptureOnTouch
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Restore the registry Double click on "RepairReg.exe", which is stored in " C :\Program Files (x86)\Canon Electronics\CaptureOnTouch\Tools". "Restoration Tool for Scanner Registry" launches. Click the [START] button.
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