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CMS-XML Cannot Create Output File When Installing Canon Software - Windows
Fix the "Cannot create output file" error if it appears when installing Canon software using a Windows PC.
CMS-XML How to unlock the scanner
How to unlock the scanner The carriage should always be in the locked position when the scanner is being moved. An error results if you try to scan while the scanning unit is locked.
CMS-XML Disconnect and reconnect the USB cable to ensure a secure connection
You should disconnect and reconnect the USB cable at ends to ensure there is a secure connection on the device side as well as the computer side. (Refer to the illustration below to confirm the USB cable is in the proper orientation.) It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists. Incorrect (A to A) USB Cable Correct (A to B) USB Cable