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Start the WIA (Windows Image Acquisition) Service or Stimon

Cannot Create Output File When Installing Canon Software - Windows

Fix the "Cannot create output file" error if it appears when installing Canon software using a Windows PC.

Information on Windows 10 and Older Printer / Scanner Models

There are numerous options available if you chose to upgrade your Canon product to a Windows 10 compatible model. For assistance , please contact us at 1-877-359-6780 from 8:00 a.m. until midnight EST to speak with a Canon Upgrade Program representative.

Ordering parts for your product

Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .

Move non-Canon TWAIN files from TWAIN_32 folder

Software applications that are active during installation can cause errors, installation difficulties, abort the installation or prevent services from starting. You can prevent the application's services from starting through 'System Configuration Utility' (also referred to as 'msconfig').