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Error Codes for the DR-G2090, G2110, and G2140 scanners
Error [ P ***] Paper jammed in scanner Error [C***] Scanner cover is open Error [J***] Paper feed error detected Error [J***] A document was skewed Error [D***] A double paper-feed has occured Error [J*** ] Staple was detected Error [J***] Dust was detected Error [U***] The count does not match Error [E***] Scanner hardware problem
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Selecting a Job and Scanning (P-215)
If you configure scanning conditions that consume a large amount of the computer's memory, scanning may stop because of insufficient memory. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions, and then try scanning again.
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Scanning Procedure (P-215)
If you configure scanning conditions that require a large amount of the computer’s memory, scanning may be disabled. If an error message appears due to insufficient memory while scanning is in progress, exit the application and try scanning again using different scanning condition settings.
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Common Problems and Solutions (P-215)
A high resolution (600dpi etc.) is specified for [Dots per inch]. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through / Remove Background] if they are set to on.
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Error: Scan Mode is not Selected (CaptureOnTouch)
The error "Scan mode is not selected" while using CaptureOnTouch indicates that when you attempted to scan, the Document Type was not selected first (Step 1 ).
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Getting error " Cannot load driver " when scanning on macOS with imageFORUMLA scanner.
It is quite possible that when the driver or CaptureOnTouch software was installed, one of the permissions was not set properly. To correct this, follow the steps below:
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Error on computer screen: Double feed has been detected
Resolution: 1 . Unplug scanner from computer (or at the very least, close the scanner cover so that it's powered off). 2. Reboot your computer.
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During scanning, an unknown error occurs.
1 . USB extension cables 2. USB cables other than the one provided 3. Plugging the USB cable into a hub (or the front port of a desktop computer)
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DR Scanner driver not found / TWAIN Error
You need to find the one that contains files that say CANODR****.INF.x64, CANODR****.INF.x86,
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Replacing the Separation Pad (P-215)
Attach the separation pad securely until it clicks into place. If the pad is not attached completely, feeding errors may occur.
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