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CMS-XML Scanner is not recognized properly by Windows or imageFORMULA Utility.
Investigate whether or not this issue is occurring with your PC. If the issue does occur, the utility will repair the issue. NOTE: If you do not see the "Restoration Tool for Windows Registry" under your scanner's model page, please go to a current model's page (i.e. DR-C225WII) to download it.
CMS-XML Clean the scanning glass and rollers. (3010C)
Scratches on the sensor glass may cause marks on the images, as well as feeding errors. If there are scratches on the sensor glass, your scanner will require service .
CMS-XML Clean the rollers. (3010C)
To remove the feed roller for cleaning, open the roller cover by placing your fingers in the grooves and pulling it down. Lift up the roller fixing lever , and slide it to the left
CMS-XML Before Using Kofax VRS
Restrictions when Using KOFAX VRS For further details on settings and features for KOFAX VRS, refer to "VRS User Guide.pdf" or the KOFAX VRS help file stored on the CD-ROM.