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CMS-XML Error Codes for the DR-G2090, G2110, and G2140 scanners
When an error occurs in the scanner, you will see the following error message on the display panel.
CMS-XML How do I correct an "Out of memory" error? My PC has enough memory.
If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on.
CMS-XML What optional plug-ins are available for CaptureOnTouch Pro version?
There are a number of optional plug-ins available for the CaptureOnTouch ( Pro version only) software that was included wtih your scanner. For your convenience, you can find all of these plugins in one zip file (CaptureOnTouch Plugins)
CMS-XML How do I create a scanning shortcut using CaptureOnTouch v4 for my DR scanner?
Did you ever have to scan specific documents using specific settings and wished you could just click on one button to begin scanning using those specific settings? Follow the steps below to create a scanning shortcut using CaptureOnTouch Pro v4.
CMS-XML Why are some of the driver settings grayed out on my DR-G2xx0 Series Scanner?
Contrast Detect automatically O Black and White O Error Diffusion O Advanced Text Enhancement X Advanced Text Enhancement II O Active Threshold O 256-level Gray O 24-bit Color O (O: Available for setting, X: Not available for setting, or auto)
CMS-XML Cleaning the Scanning Glass, Roller, and Pad (DR-Gxxxx series scanners)
Cleaning the Scanning Glass, Roller, and Pad Scratches on the scanning glass may cause spots or streaks on scanned images, as well as feeding errors . If you find a scratch on the scanning glass, contact your local authorized Canon dealer or service representative to have the glass replaced.
CMS-XML Removing and Reinstalling the Rollers - DR-G2xxx series scanners
Do not place excessive force on the rollers when removing or reinstalling the rollers. Deformation of the rollers may cause feed errors .
CMS-XML What are some of the scanning detection features available on my DR-G2xx series scanner?
Dust Detection Detects dust in the scanning unit and performs error processing as needed. Ultrasonic Double Feed Detection
CMS-XML What is Double Feed detection (and how do I enable it)?
Open the scanner driver's setting screen. Open the [ Error Detection] tab. Select either the [Detect by length] or the [Detect by Ultrasonic] check box (or both).
CMS-XML How can I scan a document larger than A3 (11" x 17") with my DR-G2xx0 scanner? Perform a Folio scan.
When [Scanning Side] is set to [Folio], [Detect by Ultrasonic] in the [ Error Detection] tab sheet - [Double Feed Detection] is automatically turned off. Set [feeding Option] on the [Feeding] tab to [Manual Feeding]. Click the [OK] button to close the settings screen.