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CMS-XML Make sure the device is enabled in Device Manager
Verify the Scanner is Enabled in Device Manager (Windows XP/2000) dialog box, click the Hardware tab, and select 'Device Manager'. Under Imaging devices, if the device has a red X over the icon to the left of the device name, then the device is possibly disabled
CMS-XML Start the WIA (Windows Image Acquisition) Service or Stimon
How to start the Windows Imaging Acquisition (WIA) Service (Win XP / Win 7) This brings up the 'Windows Image Acquisition (WIA) Properties' window seen below. Be sure that 'Startup type:' is not set to Disabled You can choose either Automatic
CMS-XML Move non-Canon TWAIN files from TWAIN_32 folder
Software applications that are active during installation can cause errors, installation difficulties, abort the installation or prevent services from starting. You can prevent the application's services from starting through 'System Configuration Utility' (also referred to as 'msconfig'). See your applications' documentation for instructions on how to disable its services. If you are unable to locate the documentation, disable the startup items in the Windows 'System Configuration Utility'. Instructions to open and modify System Configuration Utility