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When touching the smartphone to the camera, be careful not to drop the camera or smartphone. Do not touch the smartphone to the camera with too much force. Doing so can scratch the camera or smartphone. Just holding the smartphone close to the mark may not establish a connection. Be sure to touch the mark with the smartphone so that they come into contact with each other.
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At times, the Canon Camera Connect application for iOS may behave incorrectly when attempting to connect an iOS device to a camera via Wi-Fi . Deleting the app's saved state in the background can oftentimes correct this. This does not harm the app or the device and simply causes the app to launch with a default "state", which can eliminate many issues that prevent the app from connecting to the camera and performing correctly.
1. Camera's Wi-Fi is set to [Enable] If [Built-in wireless settings]'s [Wi-Fi/NFC] is set to [Enable] under [ Connecting the Camera to a Computer using a USB Cable (EOS 5D Mark IV).
Press the [MENU] button on the camera to open the menu, switch tabs, and select [Wireless communication settings]. Selecting the Wi-Fi function settings menu Select [Image Sync], and set either [Still images only] or [Still images + video].