An error code or message may appear on your product for different reasons. Please see the information information below regarding your specific error code that will explain the cause and provide you with the necessary steps for how to proceed.
Battery Information The shutter count is the number of still photos taken (not including movie recording). If a battery communication error message is displayed, follow the instructions in the message.
Connecting to a Bluetooth-compatible Smartphone via Wi-Fi An error message may be displayed on the smartphone even if Camera Connect is connected. If so, close the error message and continue using the app.
When running Digital Photo Professional on Windows, some users have experienced runtime errors when running recent versions of the application. Please see the temporary solution below, which can be utilizied until an update is available for DPP.