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During scanning, an unknown error occurs.
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Selecting a Job and Scanning (P-215)
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If you configure scanning conditions that consume a large amount of the computer's memory, scanning may stop because of insufficient memory. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions, and then try scanning again.
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Scanning Procedure (P-215)
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If you configure scanning conditions that require a large amount of the computer’s memory, scanning may be disabled. If an error message appears due to insufficient memory while scanning is in progress, exit the application and try scanning again using different scanning condition settings.
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Common Problems and Solutions (P-215)
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A high resolution (600dpi etc.) is specified for [Dots per inch]. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through / Remove Background] if they are set to on.
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DR Scanner driver not found / TWAIN Error
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Error "Scanner not found" when using CaptureOnTouch
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Error on computer screen: Double feed has been detected
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Replacing the Separation Pad (P-215)
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Attach the separation pad securely until it clicks into place. If the pad is not attached completely, feeding errors may occur.
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Function Restrictions Depending on Color Mode Setting-Mac (P-215)
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Setting Value Check the image of the first page Detect automatically X Black and White ? Error Diffusion ? Advanced Text Enhancement II ?
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Setting the Long Document Mode (P-215)
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When scanning large-sized documents with the Long Document mode, scanning may be slower. Errors may also occur due to memory shortage and scanning may be disabled.
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