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CMS-CATEGORY_REF
3923B002
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During scanning, an unknown error occurs.
Paper Jams (DR-2020U)
If a paper jam occurs while scanning from the feeder, an
error message
appears on the display panel.
Follow the procedure below to clear the jam.
DR Scanner driver not found / TWAIN Error
Error "Scanner not found" when using CaptureOnTouch
Enable [Deskew]. ( DR-2020U )
Confirm that the scanner is turned ON. ( DR-2020U )
Align the document guides to fit the documents as closely as possible. ( DR-2020U )
Remove the USB hub and connect the scanner directly to the computer. ( DR-2020U )
The serial number for the DR-2020U is located on the back of the scanner.
Download and install the updated version of CaptureOnTouch.
Corrected Version
DR-2020U
v. 1.0