It has been reported that a communication error occurs when the scanner is connected via USB in the Windows 11 environment. This issue is considered to be derived from the operating specifications of the OS.
If you receive an unknown error while scanning, it may be that the scanner is having trouble communicating with the computer. Check to make sure that you are using the USB cable provided with the scanner. The following is a list of things that should be avoided:
Restore the registry When the scanner is connected to a computer with a camera or a computer that had a USB camera connected to it, the scanner may be unrecognized because Windows has imported a device ID that is incompatible with the WIA registry. Use the "Restoration Tool for Scanner Registry" to restore the registry.