Resolve a Paper Jam From the Back of the Printer - PIXMA TR4520
Article ID: ART171605
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Date published: 08/31/2018
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Date last updated: 11/12/2020
Description
Learn how to remove a paper jam from inside the back of the PIXMA TR4520 printer.
Solution
Follow the instructions below to learn how to remove paper jammed inside the back of your printer.
Before you begin
Don't power off the printer while you send or receive a fax, or when the received fax or the unsent fax is stored in the printer's memory.
Turn off the printer after you make sure it has completed all the faxes. Do not unplug when you turn off the printer.
If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
If paper becomes jammed during print and you need to turn off the printer to remove it, press the Stop button to stop the print before you turn off the printer.
Remove paper jam
Watch the video or follow the written instructions below to learn how to resolve the issue.
Written instructions
Turn off the printer and unplug it.
Close the output tray extension and the paper output support.
Close the front cover.
Open the document cover.
Close the document tray if it is open.
Stand printer with right side of front face down (see images below). Stand the printer on a wide and flat surface such as a desk and hold it securely, being careful not to hit it on a hard object.
Open transport unit cover, while you support the printer with your hand so that it does not fall down.
Slowly pull out paper, while you support the printer with your hand so that it does not fall down.
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper ad pull out slowly.
Close transport unit cover.
After you close the transport unit cover, place the printer back to it's original position.
Plug the printer back in and turn it on.
If the measures above do not solve the problem, service is required. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
Don't power off the printer while you send or receive a fax, or when the received fax or the unsent fax is stored in the printer's memory.
