1. Hold jammed paper firmly with both hands and pull it out slowly.

   Slowly pull out the paper so as not to tear it.

   

    If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.

   The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.

    If the paper cannot be pulled out or is torn, open the printer's scanning unit / cover and remove jammed paper inside the printer.

2. Select OK on the printer's touch screen.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

   If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing.

    When reloading the paper, make sure you are using suitable paper and loading it correctly.

If the measures above do not solve the problem, a bit of paper may remain in the printer.

1. Hold jammed paper firmly with both hands and pull it out slowly.

   Slowly pull out the paper so as not to tear it.

   

    If the paper cannot be pulled out or is torn, detach the rear cover and remove the jammed paper from the rear side.

2. Load plain paper, photo paper, or envelopes in the cassette.

    Make sure you are using suitable paper and loading it correctly.

3. Select OK on printer's touch screen.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, a bit of paper may remain in the printer.