The paper is loaded askew.

What to Do

  • Reloading paper

    Tap Replace the paper and print on the touch screen, and then load the paper so that the edges are inside the borderless printing ink grooves.

    Insert the roll paper firmly until it is against the roll holder flange.

     Loading Rolls on the Roll Holder

  • Printing with a border

    Tap Print with border on the touch screen.

    Printing with a border is now enabled.

  • Stopping printing

    Tap Cancel on the touch screen to stop printing.


  • To force the printer to print, set Detect paper setting mismatch in the touch screen menu to Do not detect.

    However, note that this error may affect the printing quality.