Remove a Paper Jam From the Output Slot of a PIXMA MG3620

Learn how to remove a paper jam from the paper output slot of a PIXMA MG3620. 

 

Watch the video or skip to the written instructions below to see how to remove a paper jam from the paper output slot.


 

Written instructions

Remove a paper jam

If you can see the jammed paper at the paper output slot, follow these steps to remove it.

1. Press the Stop button to cancel print jobs, then turn the machine OFF. Any print jobs in the queue will cancel.

2. Hold the paper with both hands and slowly pull it out so it doesn't tear.
   
    Don't pull the paper out from the front tray below the paper output slot (even if you can see the jammed paper). If you do, it may damage the machine.

   

3. Reload the paper, then press the machine's Black or Color button. Reprint the page if necessary.

If you can't remove the jam

• Turn the machine OFF then back ON. The paper may automatically eject.

• Try to pull the paper out from the transport unit.

• If the paper tears and you can't get it all, remove any paper jammed inside the machine.

Good to know

• When you reload paper, make sure it's suitable for printing and loaded correctly.

• We recommend paper other than A5 size to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.