| Solution | If you experience support code 2103 (printer cannot detect paper size) when attempting to print, you can toggle the paper width detection function of the printer from a Windows PC or a Mac®. Follow the instructions below for your computer.Windows-
Open the printer driver setup window. -
From the Maintenance tab, select Custom settings.
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To disable the paper width detection function, remove the check from Detect the paper width when printing from computer. Place a check in this box if you want to enable the paper width detection function.
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Click OK. When prompted to apply settings to the printer, click OK. The Custom Settings window will close. -
In the printer driver setup window, click Apply and OK.
macOS®-
Open the IJ Printer Utility. -
From the pop-up menu, select Custom Settings. -
To disable the paper width detection function, remove the check from Detect the paper width when printing from computer. Place a check in this box if you want to enable the paper width detection function.
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Click Apply. When prompted to apply settings to the printer, click OK.
You can also toggle this setting by using the operation panel of the printer. |
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