Troubleshoot the LX-D5500 / LX-P5510
Article ID: ART182945 | | | Date published: 06/01/2023 | | | Date last updated: 06/08/2023 |
Description
This article contains troubleshooting information on the LX-D5500 / LX-P5510.
Solution
Select an option below for troubleshooting information.
Check Point |
Solution |
Power key is not switched on? |
Press the Power key. |
Printer power cord unplugged? |
Make sure that the power cord is plugged in completely. |
Is the power outlet supplying electricity? |
Try plugging in other electric appliances. If it works properly, a printer failure is possible. Contact your place of purchase. |
Check Point |
Solution |
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Did an error occur? |
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Is it connected to the computer? |
Connect the computer and the printer correctly with the interface cable. |
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Is the correct printer selected? |
Select the printer to be used with the [Printing] dialog box. |
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Are you printing something such as a large image? |
If the status lamp is flashing, the data is still being processed, stand by. |
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Are you printing for long periods of time? |
When printing for a long period of time, the print head temperature will rise. To protect the head, printing operations will be interrupted. After a while printing will resume. |
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Did the test pattern print? |
From [Utility] tab of the printer driver, try performing the print out of a head position adjustment pattern or setting value. If printed, confirm the configuration and operation procedures of the application software and confirm the contents of the data to be printed. |
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Are there problems occurring with the computer? |
Print after restarting the computer. Also, delete any print jobs left over when starting. |
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Is the computer's configuration for suspend or sleep state set to something other than "Never"? |
Selecting "Never" in the Microsoft Windows Power Saver or Power Option settings will prevent the computer from entering a sleep state. Refer to Microsoft Windows product documentation for instructions on adjusting your computer's power settings. |
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Is "no ink" displayed even though an ink tank with remaining ink is set? |
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Are the port settings correct? |
Follow the steps below to confirm the port settings:
If the setting is incorrect, set it correctly. If the port to be used is not available, uninstall the printer driver and install the printer driver again.
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(When you are connected within a network environment) Are the printer and computer configured on the same network? |
Make sure that the computer and this printer are installed on the same network according to the following steps: (Confirming the IP address)
Once you have confirmed the IP addresses, if the printer and computer are not on the same network, change the printer's IP address according to the following steps and add a new port. (Changing the printer's IP address) Open the network settings and change the printer's IP address. (Adding a new port)
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(When you are connected within a network environment) Is communication with the printer enabled? |
The port number and protocol that the printer uses for communication are set as follows. Use these settings as references.
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Check Point |
Solution |
Did you set the number of prints in the application you are printing from? |
In such a case, specify the number of copies on the printer driver side. Depending on the application, it may take more time than usual to print if you have set the number of prints in the application software. |
Check whether the print speed is set. |
Open the [Advanced Settings] tab of the printer driver, and then check whether the settings in [Print Speed]. |
Check whether the Special Settings have been set. |
Open the [Utility] tab of the printer driver, and then check whether the settings in [Special Settings]. Printing may be slower than normal depending on settings. |
Check Point |
Solution |
Check whether Print Queue window (in which print data order is registered) remains. |
Stop the printer temporarily to cancel printing from the Status Monitor, or delete the Print Queue window data. Next, reboot the computer. |
Check Point |
Solution |
Check whether the paper used conforms to the setting on [Special Settings] tab. |
Click [Special Settings] in the [Utility] tab of the printer driver, and then check the setting of [Fanfold paper mode] check box.
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Is the dedicated paper being used? |
Use dedicated paper. Using paper other than dedicated paper can cause paper jams and malfunctions. |
Is the paper leading edge folded or is the paper curled? |
If the paper leading edge is folded or curled, the paper will not feed properly. Also, it can cause paper jams and malfunctions. |
Check whether the label is likely to come off due to deteriorated adhesive. |
Never use paper having labels which are likely to come off. |
Check whether the paper guide is set in accordance with the paper width. |
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Is the transport area stained? |
If the transport area is stained with paper dust or ink, paper jams are more likely to occur. Clean the transport area regularly. |
Check Point |
Solution |
The Status Monitor setting is incorrect. |
With some Status Monitor settings, printer errors will not be displayed and the Status Monitor will not start. Open the [Utility] tab of the printer driver, and click [Start Status Monitor]. Set the details after the Status Monitor starts. |
Check whether the printer and computer can communicate interactively. |
If the printer and computer cannot communicate interactively, the Status Monitor will not start even if printing starts. Open Properties] of the printer driver, click [Port] tab, and then verify that [Enable bidirectional support] check box is checked. If the problem persists after taking the above action, uninstall the printer driver, and then reinstall the printer driver. |
Condition |
Solution |
Streaks appear on the print. |
Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
Set the resolution to [Input resolution 1200dpi] (prioritize image quality) and then print. |
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If you are using the printer at low temperature(Room temperature is 14 degrees Celsius (57 degrees Fahrenheit), or lower): Open the [Utility] tab in the printer driver and then select the [Low Temperature Print Mode] in the [Special Settings]. |
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Areas aren't being printed on completely. |
Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
Clean the print head. The print head may become dried or clogged if the printer has not been used for a long time. |
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The printing is blurred. |
Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
Clean the print head. The print head may become dried or clogged if the printer has not been used for a long time. |
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If you are using the printer at low temperature(Room temperature is 14 degrees Celsius (57 degrees Fahrenheit), or lower): Open the [Utility] tab in the printer driver and then select the [Low Temperature Print Mode] in the [Special Settings]. |
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The color deviation appears on the print. |
Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
Adjust the position of the print head. |
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Set the resolution to [Input resolution 1200dpi] (prioritize image quality) and then print. |
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The halftone representation is coarse. |
Open the [Color] tab of the printer driver, and set the [Half-tone] to [Error Diffusion]. |
The area around characters or the layer areas appear uneven. |
Open the [Utility] tab in the printer driver and then select the [Prevent Unevenness] in the [Special Settings]. |
Open the [Color] tab of the printer driver, and set the [Half-tone] to [Error Diffusion]. |
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Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
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Overall appearance of the print is poor. |
Use dedicated paper. Do not use paper other than dedicated paper. It can cause paper jams and malfunctions. |
Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
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Set the resolution to [Input resolution 1200dpi] (prioritize image quality) and then print. |
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Printed paper is wavy and rubbing marks are left on the paper. |
Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. |
Open the [Utility] tab in the printer driver and then select the [Prevent Paper Rubbing Mode] in the [Special Settings]. |
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The color printed differs from the color on screen. |
Open [Color] tab of the printer driver, and adjust the settings for image quality and color. |
Confirm that the [Display] and [Screen Properties] are correctly configured in the control panel of the computer used. Especially if the type of display or gamma factor is wrongly configured, the proper color will not be displayed. |
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The back side of the paper is stained. |
Clean the transport area. |
The images on the edge of the paper are missing. |
Paper whose width is longer than its height is being printed with any of the following application software.
When you print to a paper whose width is longer than its height, some application software may automatically change the paper orientation, hindering proper printing. Open the [Page Setup] tab in the printer driver and set [Orientation] and [Print with the selected orientation] according to the document orientation. |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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