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CMS-XML When Attempting to Open Digital Photo Professional, an Error Message Appears (Screen Resolution and Enlargement Scale)
CMS-XML Try another memory card in the camera and other troubleshooting steps.
On Camera LCD screen displays No Memory Card, Memory Card Error, Unrecognized File Format, Incompatible JPEG, or "?" marks for images when card is inserted in the camera or while attempting to Playback images. If the camera displays Memory card error , No Memory Card, or takes an abnormally long time to write an image to the memory card, when a memory card is inserted or any of the above error messages , make sure that the card is inserted properly. For SD card, make sure that the card lock switch is in the correct position and not stuck in-between. If this is the case, you may wish to Format the memory card in the camera using the Setup Menu option [Format] as shown below.
CMS-XML When attempting to open Digital Photo Professional 4.X, [This program requires a display capable of 1024 x 720 resolution or more (Screen area).] is displayed and the program will not run.
Digital Photo Professional cannot be run when the resolution of your monitor is set lower than 1024×720, or when color setting are lower than High Color (16bit). In these cases, the below error message will be displayed.
CMS-XML Understand "Cannot playback image" message on the camera.
Possible issues and resolutions If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning. Try reformatting the faulty memory card to solve the issue.
CMS-XML Troubleshooting steps for "Cannot playback image" message on an EOS Digital SLR.
If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning.
CMS-XML How to set printing profiles with Digital Photo Professional.
For printing with a Canon inkjet printer or for linked printing with Digital Photo Professional, the profile settings will automatically be set for Easy-PhotoPrint Pro , so the [ Printing profile] setting does not need to be made. Please make this setting if using a non-Canon printer.
CMS-XML Professional Model Firmware Updates
CMS-XML Runtime error with Digital Photo Professional 4 on Windows
When running Digital Photo Professional on Windows, some users have experienced runtime errors when running recent versions of the application. Please see the temporary solution below, which can be utilizied until an update is available for DPP.
CMS-XML I receive a message that states “Activation Service Access Failure” when I attempt to activate EOS Webcam Pro.
I receive a message that states “Activation Service Access Failure” when I attempt to activate EOS Webcam Pro .
CMS-XML IMPORTANT: Burbank Professional Service and Support Center mail in or drop off location for Cinema products and CPS Platinum and Gold members.
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