If You Cannot Send a Fax (MF8580Cdw/MF8280Cw) ID: 8201748900_ EN_ 1 |
Issue | You cannot send a fax. An error message appears on the display when you send faxes.
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Cause | If you cannot send faxes, check the following.
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Cause | Did You Just Turn ON the Main Power Switch?
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Summary | Wait for a while. After turning ON the main power switch, the machine cannot scan documents immediately.
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Cause | Is the Machine Set for the Ccorrect Telephone Line Type?
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Summary | Make sure the machine is set for the correct telephone line type. If you do not know the telephone line type, contact your local telephone company.
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Cause | Is Your Machine in the Fax Mode?
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Summary | Press [ ] to show the fax standby display.
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Cause | Is the Document Loaded Correctly?
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Cause |
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Summary | 2. Make sure the feeder and rear cover are fully closed.
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Cause | Is the Specified Destination Registered Correctly?
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Cause | Did You Dial the Correct Number?
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Summary | Check that you have the correct number.
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Cause | Is the Machine in the Sleep Mode?
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Summary | The machine does not scan originals if it is in the Sleep mode. To take the machine out of the Sleep mode, press [ ] [Energy Saver] on the operation panel.
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Cause | Is the Recipient's Machine Out of Paper?
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Summary | Ask the recipient to make sure paper is loaded in the machine.
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Cause | Are there other Documents being Sent from Memory?
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Summary | Allow time for the documents to finish sending.
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Cause | Has an Error Occurred During Transmission?
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Cause | Is the Telephone Cable Connected Properly?
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Cause | Is the Telephone Line Working Properly?
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Summary | Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.
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Cause | Is the Recipient's Machine a G3 Fax Machine?
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Summary | Make sure the recipient's machine is compatible with your machine.
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Cause | Is an Error Code #018 Shown on the TX ERROR REPORT?
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Summary | The fax number you dialed is busy. Try sending the document later.
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Cause | Did the Recipient's Machine Answer within 35 Seconds (After All Automatic Redialing Attempts)?
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Summary | Ask the recipient to check the fax machine. When sending the fax overseas, insert pauses in the fax number.
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Cause | Is the [Processing/Data] Indicator Blinking?
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Summary | The external phone is busy. Please wait until the external phone becomes free.
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Cause | Is the Machine Overheated?
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Summary | Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.
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Cause | Is a Fax Sent Using an Optical Fiber Line?
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Summary | When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical phone line or IP phone.
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