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Reset the Access Point or router (when using wireless connection)

Devices Which May Interfere with Wi-Fi Communication

Solution If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.

Ensure the printer driver is configured to the correct port

Error messages will appear when attempting to print if the printer driver is not configured to the correct port.Click on your model for instructions to set the printer driver to the correct port. MP560 MP620 / MP620B MP640 / MP640R

Mac OS X v10.6 Compatibility and Support Schedule (PIXMA MP All-in-one Ink Jet Printers)

The All-In-One Inkjet Printers with Mac OS X v10.6 support are shown below. ... , MP180, MP190, MP210, MP240, MP250, MP450, MP460, MP470, MP480, MP490, MP500, MP510, MP520, MP530, MP560, MP600, MP610, MP620 , MP750, MP760, MP780, MP800, MP800R, MP810, MP830, MP950, MP960, MP970, MP980

Confirm the correct network name is selected

MP560 MP620 / MP620B MP620 / MP620B

Which multifunction printer models support Printing to Windows shared function

Refer to the list of models and CUPS Printer Driver versions that support Printing to Windows Shared function. MX320 MX330 MX860 MP250 MP270 MP490 MP560 MP640 MP640R MP990 2008 Models MX7600 MX850 MP190 MP240 MP480 MP540 - MP620 MP620B MP980 2007 Models MX300 MX310 MX700 MP140 MP210 MP470 MP520 - MP610 MP970 2006 Models

Inkjet Printer and Scanner Models Compatible with Windows 8.1

MG3222 MP620 MP620B

Find Canon models compatible with Mac OS X 10.9 (Mavericks)

Compatible models MG5320 MP620 MX512

Find the page yield per ink tank for your Canon inkjet printer

Page yields by printer type and model MP490 MP620 MP980

Which Inkjet Multifunction Printers are supported on Windows 8?

The following models are supported in Windows 8. The models with 'OS' beside it, indicate the driver is also included in the Operating System as an Inbox driver. Simply connect the printer to your computer with a USB cable or configure the printer to your access point (for network printers) and then add the printer. MP980 MP620 / MP620B MP480

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