If your model has no LCD monitor/If you are using TR4500 series or PRO-1000 series (Uppercase and lowercase letters are differentiated.) Multibyte characters cannot be used. You will get an error if the e -mail address you enter contains a character that cannot be used.
Support Code 6004 generally means that there may be foreign material (such as scraps of paper) inside the printer. However, if no such material is found, your printer will require service.