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Common Problems and Solutions (R10)
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A high resolution (600dpi etc.) is specified for [Dots per inch]. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through / Remove Background] if they are set to on.
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Displayed Error Codes
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When a scanning error occurs, the following error codes are displayed in the Job. No. Indicator.
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Check Error Message on Control Panel (DR-G1130/G1100)
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When document feeding is interrupted, an error message will appear on the display panel.
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Error Codes for the DR-G2090, G2110, and G2140 scanners
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When an error occurs in the scanner, you will see the following error message on the display panel.
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Clearing Paper Jams, Skewed Documents, Stapled Documents, and Feed Errors - DR-M1060 / DR-M1060 II
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When paper jams and skewed documents are detected during scanning, the following error codes are displayed in the scanner's display panel and scanning is interrupted. Paper jam error code Skew, staple, or feed error detection error code.
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Error "Cannot load driver" when using the DR-C225W
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If you are connected via USB and receive this message, make sure the Wireless button on the back of the scanner is set to "OFF". By default, it is set to "ON" and you will receive this error message if trying to use the scanner via USB.
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Received "Out of memory error" while scanning
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If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on.
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ERROR : Device cannot be Locked.
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DR Scanner driver not found / TWAIN Error
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If all the steps above fail, please temporarily disable the WIA service. - Press Windows key + R to open the [Run] dialog. - Type "services.msc" in the dialog and click OK to open [Services] dialog.
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What does it mean when the scan button is flashing on my R10 scanner?
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A double feed has been detected and the scanner has stopped The top of the unit is open Another scanner error has occurred.
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