have had quite a few recent reports of TWAIN/ISIS errors when scanning with our ICS products. CEI has asked us to perform specific tasks in order to help them determine the issue.
For details on the setting screen, see the Help of the scanner driver. Click the [Help] button of the driver to display help related to the corresponding tab or dialog box.
If you lost (or misplaced) your original discs, please call 1-800-423-2366, Monday through Friday from 10:00 a.m. to 6:00 p.m., E.T. and one of our agents will be happy to assist you with obtaining another copy of CapturePerfect.
Raise the OPEN lever, and open the upper unit. Lower the securing lever for the feed roller forward. Slide the securing lever for the feed roller to the left.
Open the roller cover. Pull the left lever that secures the retard roller to the scanner, and remove the roller. Install the (new) retard roller by inserting the right side first.
When a request is made for repairs, the scanner needs to be sent to the specified address. When sending the scanner, use the packing box in which it came. Firmly secure the scanner with packaging material when you place it in the packing box.
