Set up a Mac to work with the PIXMA TS5020 on a Network - macOS 10.15 or later

 If your Mac has macOS^® 10.15 or later installed, the driver and software package for this printer is not supported on your computer. You won't be able to use the Easy Wireless Connect method to connect the printer to your wireless network. You'll need to use a different method to connect the printer to your network:

• Connecting via Manual Connect (selecting your wireless network and entering its password directly on the printer)

• WPS PIN Code

• WPS Push Button

 After connecting the printer to your wireless network via one of the methods listed above, download the following software from the Canon USA website:

• CUPS Printer Driver

• ICA Driver (for scanning)

• IJ Scan Utility

• My Image Garden

 After installing the software, add the printer to your computer's printer list:

1. Select the Apple menu, select System Preferences, and select Printers & Scanners on your Mac.

2. Select + to display the printer list.

3. Select the printer's name listed as Bonjour Multifunction.

4. Select Canon TS5000 Series from Use.

5. Select Add.

Your printer is now ready for use on your wireless network from your Mac.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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