If the support code 1303 appears on the screen of your PIXMA TR8620, follow the steps below.
Cause
Paper is jammed when feeding paper from cassette.
What to Do
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Remove jammed paper.
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If the paper is jammed at the paper output slot:
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If the paper is jammed inside the printer:
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Paper Is Jammed inside Printer
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If the paper is jammed at the feeder of the cassette:
Pull out the cassette, and then remove the paper slowly with both hands.
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If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.
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Load paper in the cassette.
When you load A4 sized paper in the cassette, make sure you have extended it.
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Remove the cassette cover (A).
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Press down the lock (B) on the cassette.
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Pull the cassette back and forth while holding down the lock (B).
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Perform printing or copying again.
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