Compatibility check Lens data: Not Available - This means the image was taken with a camera or lens that is not compatible with Digital Lens Optimizer or that the image is not in the RAW format. Lens data: No
It may be necessary to connect the camera to the computer when installing the software. If connection with the camera is required, a message prompting you to connect the camera to the computer will be displayed. Please use a USB cable (the camera’s terminal requires Mini-B size) for connections.
1. Connect the <DIGITAL> terminal of the camera to the computer's USB port using a USB cable (camera end: Mini-B). <DIGITAL> terminal ( Camera ) USB cable
1. Connect the [DIGITAL Terminal] to the PC's USB terminal by using the [Interface Cable] that came with your camera. Camera's [DIGITAL Terminal ] [Interface Cable]
1. Try connecting the camera to a different USB terminal. If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer. 2. Change the USB cable connecting the camera to the computer.
Troubleshooting Drivers & Downloads Check that the version of EOS Utility is compatible with your camera and is up to date . You can use the software on the EOS DIGITAL Solution Disk that came with your camera or download the latest software from . Try turning the camera off and then back on to reinitiate the connection to the computer.