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Information requested by CEI for ICS scanning issues
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C. All files start with “pix” and “pd” in C:\windows\syswow64 folder Temporarily turn off any other scanning device (USB or Network), ie. MFP to see if this resolves the error . How to Export Registry Entry
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Common Problems and Solutions - Memory becomes insufficient and scanning stops.. (DR-F120)
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Common Problems and Solutions If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through / Remove Background] if they are set to on.
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What are the main features of my DR-S250N scanner?
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Display Allowing for Intuitive Operation If has a display that allows for intuitive operation and clearly shows solutions in case of errors . Registration of Scan Settings in the Scanner
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Error message ""CaptureOnTouch (model name)" is not optimized for your Mac." appears when launching CoT on Mac OS 10.13.4 (or later)
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CaptureOnTouch will function as normal (even after this message appears). Canon is working the solution that will prevent the need for this message occurring in the future.
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Error "Scanner not found" when using CaptureOnTouch
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Update Windows 11 to "The latest version after version 22H2" If you are using Windows 11 and the problem is not resolved by restoring the registry, then update Windows 11 to "The latest version
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Troubleshooting -Scanning Is Not Performed (DR-G1130/G1100)
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Scanning Is Not Performed If this does not solve the problem, consider the following possible causes: ... SOLUTION : Uninstall and then reinstall the ISIS/TWAIN driver and Job Registration Tool. ... If the scanner does not operate because of a system error, turn the scanner OFF and wait at least 10 seconds before turning it back ON. If errors continue to occur, reboot the scanner and computer. ... However, if a second scan is performed with the same configurations, an error may occur due to insufficient memory and scanning may not be possible.
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Displayed Error Codes
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When a scanning error occurs, the following error codes are displayed in the Job. No. Indicator.
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DR Scanner driver not found / TWAIN Error
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While attempting to scan you receive the error message "Driver not found" or a TWAIN error . Do you know if a Windows update was applied recently? If so, it is possible that the .INI
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Check Error Message on Control Panel (DR-G1130/G1100)
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When document feeding is interrupted, an error message will appear on the display panel.
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Error Codes for the DR-G2090, G2110, and G2140 scanners
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When an error occurs in the scanner, you will see the following error message on the display panel.
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