| Number of flashes | Cause | Action | Support Code |
|---|
| 2 flashes |
Machine is out of paper or paper does not feed.
| - Reload the paper and press machine's Black or Color button.
- When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
- If paper is properly loaded and it still doesn't feed, clean the paper feed roller and then try to print again.
 If you continue to experience this error, even after cleaning the paper feed roller, your printer requires servicing.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account | 1003 |
| Paper size in print settings and size of loaded paper do not match. | - Check the print settings and the loaded paper, load the correct size paper, then press the Black or Color button.
- To cancel printing, press the Stop button.
| 2100 2101 |
| 3 flashes | Paper output tray is closed. | Open the paper output tray and resume printing. | 1250 |
| Paper is jammed in the paper output slot. | Refer to remove paper jam in the paper output slot. | 1300 |
| Paper is jammed inside the machine at the transport unit. | Refer to remove paper jam inside the machine. | 1303 |
| Paper is jammed when performing automatic duplex printing. | Refer to paper jams during automatic duplex printing. | 1304 |
| 4 flashes | The FINE cartridge is not installed properly. | -
Open the paper output cover. -
When the head cover opens, push up the ink cartridge lock lever to make sure the FINE cartridges are installed properly. -
Close the paper output cover. -
If the error isn't resolved, remove then replace the FINE cartridge.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
| 1687 |
| 5 flashes | The FINE cartridge is not installed. | Refer to install the FINE cartridge. | 1401 |
| The FINE cartridge cannot be recognized. | Refer to replace the FINE cartridge. | 1403 |
| Appropriate ink cartridge is not installed. | Make sure you're using the right cartridge. Refer to install the FINE cartridge. | 1485 |
| 6 flashes | The FINE cartridge is not installed in the correct position. | Make sure that each FINE cartridge is seated correctly. Refer to replace the FINE cartridge. | 1486
1487 |
| 8 flashes | The ink absorber is almost full. | Press the machine's Black or Color button to continue printing.
Service will soon be required.
For additional support options or servicing, please click the link below to either sign into or create a new Canon Account.
My Canon Account
| 1702
1703
1704
1705
1712
1713
1714
1715 |
| 9 flashes | The protective material for the FINE cartridge holder or the tape may remain attached to the holder. | Open the paper output cover and make sure the protective material or the tape is removed from the FINE cartridge holder.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
| 1890 |
| 10 flashes | Loaded paper is not compatible with automatic duplex printing. | The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure paper of the correct size is loaded. Press the Black or Color button to eject the paper and restart printing from the front of the next piece of paper. The reverse side of the ejected sheet is not printed. | 1310 |
| 11 flashes | Cannot perform printing with current print settings. | Press the machine's Stop button to cancel printing.
Then change the print settings and retry printing. | 4103 |
| 12 flashes | Specified data cannot be printed. | If you are printing CREATIVE PARK PREMIUM contents, check the message shown your computer, make sure genuine Canon FINE cartridges are installed properly for all colors, and try printing again. | 4100 |
| 13 flashes | The ink may have run out. | The function for detecting the remaining ink level will be disabled since the ink level can't be correctly detected. Refer to replace the FINE cartridge. - If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
- Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
- Please be advised that Canon shall not be liable for any malfunction or trouble caused by printing under the ink out condition.
| 1686 |
| 14 flashes | The ink cartridge cannot be recognized. | The ink cartridge isn't installed properly or isn't compatible with this machine.
Install the appropriate ink cartridge. Refer to replace the FINE cartridge. | 1684 |
| 15 flashes | The FINE cartridge cannot be recognized. | Refer to replace the FINE cartridge.
If the error isn't resolved, the FINE cartridge may be damaged.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
| 1682 |
| 16 flashes | The ink has run out. | Replace the FINE cartridge and close the paper output cover. - If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
- The function for detecting the remaining ink level will be disabled.
- Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
| 1688 |
| 21 flashes | Machine cannot detect paper size. | Press the machine's Stop button and try to print again. If this error still occurs even after printing again, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI. | 2103 |
| 22 flashes | Machine has detected that paper has been fed aligned to one side. | Load the paper into the center of the front tray and slide the paper guides to align with the both edges of the paper stack.
Press the machine's Black or Color button. | 2102 |
